ITIL 4 Specialist: Business Relationship Management valid study guide & ITIL-4-BRM torrent vce & ITIL 4 Specialist: Business Relationship Management dumps pdf

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?

A. Who is responsible for managing the relationship?
B. What is the role of BRM in each value stream?
C. What are the events to monitor and process?
D. Is escalation required?

Answer: A

Explanation:
Determining "Who is responsible for managing the relationship?" is central to identifying stakeholders and selecting the appropriate relationship model.

NEW QUESTION # 28
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

A. Providing tools to assist the business relationship management practice.
B. Being accountable for the business relationships and the BRM practice.
C. Performing and analyzing satisfaction surveys of business relationships.
D. Advising the internal IT service provider on experience management techniques.

Answer: B

Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.

NEW QUESTION # 29
What is the LOWEST level at which capability criteria related to practice automation is typically defined?

A. Level 1
B. Level 5
C. Level 4
D. Level 3

Answer: C

Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

NEW QUESTION # 30
In the context of a cooperative relationship, which would NOT be a role of business relationship management?

A. Identifying tailored services that meet service outcome and experience expectations
B. Achieving strategic alignment and setting common goals and priorities
C. Balancing becoming a trusted partner with investing too much in high-value services
D. Using information to look for new ways to add value for the service consumers

Answer: C

Explanation:
In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.

NEW QUESTION # 31
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

A. Keep satisfied
B. Keep informed
C. Monitor
D. Manage closely

Answer: D

Explanation:
A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a "manage closely" strategy to ensure their needs and expectations are proactively addressed.

NEW QUESTION # 32
......

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ITIL 4 Specialist: Business Relationship Management valid study guide & ITIL-4-BRM torrent vce & ITIL 4 Specialist: Business Relationship Management dumps pdf

Peoplecert ITIL-4-BRM Exam Brain Dumps & Pass ITIL-4-BRM Guide

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q27-Q32):

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