2025 SAP C-OCM-2503: SAP Certified Associate - Organizational Change Management First-grade Actual Questions

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SAP Certified Associate - Organizational Change Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
How is SAP's organizational change management framework connected with the SAP Activate methodology?
Note: There are 2 correct answers to this question.

A. The SAP Activate phases build the dimensions of the organizational change management framework
B. The start of each change management activity is assigned to one specific SAP Activate phase
C. Each change management dimension is assigned to a specific SAP Activate phase
D. Some change management activities are executed in more than one SAP Activate phase

Answer: B,D

Explanation:
SAP's OCM framework integrates with SAP Activate to align people efforts with project stages. Option A is correct because activities are phase-specific-e.g., stakeholder analysis starts in Prepare, training in Realize- ensuring timing matches project needs, like assessing readiness before design. Option C is correct as some activities span phases-e.g., communication begins in Prepare (awareness) and continues through Run (adoption updates), adapting to evolving contexts like new releases.
Option B is incorrect-OCM dimensions (e.g., strategy, leadership) are overarching, not phase-bound; they apply across the lifecycle. Option D is incorrect-Activate phases (Discover, Prepare, etc.) structure the project, not the OCM framework's dimensions. SAP OCM syncs with Activate's rhythm.
"The OCM framework connects to SAP Activate by assigning activity starts to specific phases and allowing some activities to span multiple phases for continuous impact" (SAP OCM Framework, Activate Integration).

NEW QUESTION # 57
What are some typical symptoms of low user adoption after the go-live of an SAP cloud solution? Note:
There are 2 correct answers to this question.

A. Users strictly follow the new organizational policies and procedures
B. Users constantly change the way they interact with the system in their daily work
C. Users stick to old processes and apply workarounds wherever possible
D. Users avoid consuming additional, value-adding functionalities

Answer: C,D

Explanation:
Low user adoption in the SAP Activate Run phase signals resistance or discomfort. Option A is correct because sticking to old processes (e.g., using Excel instead of SAP) and workarounds (e.g., manual overrides) indicate users aren't embracing the new system, undermining benefits like efficiency. Option C is correct as avoiding value-adding functionalities (e.g., analytics tools in S/4HANA) shows partial adoption, missing the solution's full potential-often due to lack of training or trust.
Option B is incorrect-strict adherence to new policies suggests high adoption, not low. Option D is incorrect; constant changes in interaction might reflect experimentation or confusion, not necessarily low adoption. SAP OCM monitors these symptoms to trigger interventions.
"Low adoption symptoms include reliance on old processes, workarounds, and avoidance of new functionalities, indicating incomplete system acceptance" (SAP Activate, User Adoption Monitoring).

NEW QUESTION # 58
What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.

A. Risks and issues
B. Benefits and investments
C. Training and enablement offerings
D. Non-targets
E. Key facts and figures

Answer: B,C,E

Explanation:
A change story in SAP OCM communicates the project's purpose and impact. Option A is correct because benefits (e.g., efficiency gains) and investments (e.g., costs) justify the change. Option C is correct as facts and figures (e.g., timeline, scope) provide clarity. Option E is correct because training and enablement are key to adoption, often highlighted in the story. Option B is incorrect-"non-targets" (what's not changing) may be mentioned but isn't typical. Option D is incorrect; risks and issues are managed separately, not in the change story.
Extract from SAP OCM Concepts: The change story includes benefits, facts, and enablement to drive buy- in (SAP OCM Framework, Communication).

NEW QUESTION # 59
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

A. It contributes to the organization's capabilities to successfully handle future business transformations.
B. It facilitates the hand-over process of important project activities to the IT organization of the company.
C. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
D. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.

Answer: A

Explanation:
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).

NEW QUESTION # 60
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A. The HR department
B. The project sponsor
C. Employee representative or works council
D. Senior managers of impacted business units
E. The IT department

Answer: B,C,D

Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) relies on diverse, authoritative sources. Option A is correct because the employee representative or works council knows frontline staff-e.g., warehouse workers impacted by inventory changes-ensuring their inclusion. Option D is correct as senior managers of impacted units (e.g., finance director) pinpoint key players like process owners or key users, offering a business perspective on who's affected. Option E is correct because the project sponsor, with a strategic view (e.g., "this impacts sales and procurement"), highlights high-level stakeholders like executives or cross-unit leads.
Option B is incorrect-HR might provide general employee data but lacks project-specific impact insight.
Option C is incorrect; IT focuses on technical roles, not broader business stakeholders. SAP OCM uses these sources to build a comprehensive stakeholder map.
"Stakeholder identification leverages works councils, senior managers of impacted units, and the project sponsor for a complete view of affected groups" (SAP Activate, Stakeholder Analysis Sources).

NEW QUESTION # 61
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2025 SAP C-OCM-2503: SAP Certified Associate - Organizational Change Management First-grade Actual Questions

100% Free C-OCM-2503 – 100% Free Actual Questions | Valid SAP Certified Associate - Organizational Change Management Latest Exam Practice

SAP Certified Associate - Organizational Change Management Sample Questions (Q56-Q61):

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