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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.

A. 2 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 3

Answer: C

NEW QUESTION # 26
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics

NEW QUESTION # 27
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By creating strict policies to enforce the use of new features
B. By simplifying the new application to make it identical to the old one
C. By limiting user access to only the new features of the application
D. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives

Answer: D

NEW QUESTION # 28
Which stakeholders should assess and evaluate value realization?

Answer:

Explanation:
Both the service consumer and the service provider

NEW QUESTION # 29
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?

A. Asset Management
B. Incident Management
C. Change Enablement
D. Service Request Management

Answer: D

NEW QUESTION # 30
......

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Free PDF Quiz Unparalleled ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam Latest Exam Cost

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Super ITIL-4-Specialist-High-velocity-IT Preparation Quiz represents you the most precise Exam Dumps - PassExamDumps

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q25-Q30):

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