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Cisco 820-605 certification exam is ideal for professionals who work in customer success roles, such as customer success managers, customer experience managers, and sales professionals. 820-605 exam covers various topics, including customer success management, customer journey, and customer advocacy. 820-605 exam also covers topics such as customer health scoring, customer segmentation, and customer feedback management. Candidates who pass the exam will have the knowledge and skills required to manage customer success effectively.

To prepare for the Cisco 820-605 Certification Exam, candidates can take advantage of a variety of study resources, including training courses, practice exams, and study guides. Cisco also offers a range of online resources, such as discussion forums, study groups, and webinars, to help candidates prepare for the exam and stay up-to-date on the latest industry trends and best practices.

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Cisco 820-605 certification exam tests candidates on a variety of topics, including customer success principles, customer relationship management strategies, business analysis, and technical knowledge related to Cisco products and solutions. 820-605 Exam is designed to ensure that successful candidates have a comprehensive understanding of the customer journey, from customer acquisition to retention and expansion.

Cisco Customer Success Manager Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which expense is an operating expense (OPEX)?

A. payroll
B. computer equipment
C. software
D. office improvements

Answer: C

NEW QUESTION # 31
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. support tickets reports and diagnostic information
B. customer annual report and quarterly business reviews
C. questions to validate the interpreted analytical data
D. detailed contract inventory
E. sales account plan

Answer: A,B

NEW QUESTION # 32
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. credibility
B. cost efficiency
C. risk management
D. sustainability
E. business growth

Answer: A,E

NEW QUESTION # 33
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A. The adoption campaign provides notifications of new feature releases.
B. The adoption campaign surveys all end users for product feedback.
C. The adoption campaign provides free user training.
D. The adoption campaign provides free trial licenses for feature upgrades.
E. The adoption campaign notifies customers of a critical bug.

Answer: A,D

NEW QUESTION # 34
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A. tools
B. platform
C. process
D. application
E. people

Answer: C,E

NEW QUESTION # 35
......

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Valid 820-605 Test Duration - 820-605 Exam Vce Free

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Cisco Customer Success Manager Sample Questions (Q30-Q35):

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